1. Introduction

Vault Cafe (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website or interact with us online or in person.

By accessing or using our website or services, you agree to the terms described in this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Data (Voluntarily Provided)
• Name
• Email address
• Telephone number
• Contact form details
• Booking or reservation information

This information is collected when you make a booking, send an enquiry, join a mailing list, or otherwise contact us.

b. Automatically Collected Data
When you visit our website, we may collect information automatically such as:
• IP address
• Device type and browser type
• Pages you view and how you interact with the website
• Date and time of visit

c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, analyse trends, and personalise your experience. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your personal information for purposes including:
• Responding to enquiries and managing reservations
• Communicating news, updates, offers, or events
• Operating, improving, and customising our website and services
• Complying with legal or regulatory requirements

We rely on appropriate legal bases (e.g., your consent, performance of contract, legitimate interests, and legal obligations) under applicable data protection laws such as the UK GDPR.

4. Sharing Your Information

We will not sell your personal data. We may share information with:
• Trusted third‑party service providers (e.g., web hosting, reservations tools, analytics)
• Legal authorities if required by law or to protect our rights
• Third parties in connection with a business transaction (e.g., sale or merger)

We ensure that any third parties with whom we share data are obliged to protect it and use it only for permitted purposes.

5. Data Retention

We retain personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting requirements. Data may be anonymised for analytical use after this period.

6. Your Rights

Under UK GDPR and related data protection laws, you have rights including:
• Right to access your personal information
• Right to correct inaccurate data
• Right to request deletion or restriction of processing
• Right to object to certain processing
• Right to withdraw consent at any time

To exercise these rights, please contact us at hello@the‑vault‑coventry.co.uk.

7. Security of Personal Data

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet or electronic storage system is completely secure.

8. Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and recommend reviewing their privacy policies before use.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Vault Cafe
Email: hello@the‑vault‑coventry.co.uk
Address: 15 Little Park Street, Coventry, CV1 2JZ